TERM & CONDITIONS

Tentative Confirmation
On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability, villa rate (including any applicable tax), and the amount of deposit required

Reservation Confirmation
Due to high demand Villa Casa Mateo is often booked in advance. To confirm your reservation you will need to forward a Bank Transfer for the deposit amount requested to our US $ bank account. When your deposit arrives in the bank account your reservation will be confirmed. Please advise us by email after your transfer has been made. We will then send you a written confirmation note. Reservations are handled on "first come, first served" basis.

Down Payment
Deposit of 30 – 50% of the net total rental amount will be payable within 7 working days after the written booking confirmation has been received. The remain balance will be received within 38 days prior to scheduled arrival (53 days for Christmas/New Year bookings)

Cancellation Policy
All deposits are non refundable, unless agreed upon by the villa owner on special case by case basis. The balance of rental payment is due before your scheduled arrival date which once received is also non re fundable unless agreed by the owner.

Minimum Stays and Rental Rates
We have minimum stay requirement at Villa Casa Mateo of 3 nights for low season, 5 nights for high season and 7 nights for peak season. We might agree to a shorter stay on a case by case basis. Rental rates also vary according to the season, rental rates are subject to change without notice.

Insurance
We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, incl. evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.

Responsibility
Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at Villa Casa Mateo, or during your participation in any activities during your visit to Bali . We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

Bank Account
Full details of our bank account will be given at time of booking confirmation.

Optional & Extra Charges
Villa Spa Service